Everything you need to develop, administer and report an employee survey in-house.

Designed by specialists for use by non-specialists.

A step by step project manual with comprehensive resources

The success of your business depends on how well your people perform. You would like them to be conscientious, hard-working and careful to avoid waste but most of all, to ensure that customers always get exceptional service. In short, you want them to care as much as you do about the success of the business.

That will only happen if they feel that the business cares as much about them as you want them to care about the business.

People say you can’t manage anything you can’t measure, so if you need to manage your relationship with your people, you need to measure it.With more than a handful of employees, the best way to do that is to run an employee survey.

Your people might not want to complete a survey if they think someone might ask them to justify their answers to the questions, so the best way to run a survey is to use an external consultant who has all the experience and expertise required; and can promise to keep individual replies secret.

That’s fine if you have the budget but many organisations will never be able to instruct a consultant. We designed this toolkit to help those organisations.

The Toolkit

The toolkit provides a step by step guide to how to run an employee survey yourself, and includes all the resources you need for the project. You need Adobe Acrobat Reader and MS Word and MS Excel 2003 or later.

At £65, it costs less than an hour of a consultant’s time.

VAT is added for UK purchases.

Note: The illustration shows the CD-ROM version of the product. The product will actually be delivered as an immediate download.

There’s no waiting for the mail; buy now and download immediately.

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For more information, or for support, contact us here.

The toolkit includes

A comprehensive 80 page project manual (as .pdf), including full instructions for the following bundled resources:

A survey items (questions) bank with 1,700 items to choose from (as .xls)

A Word add-in providing a useful questionnaire editing toolbar

A Word template for creating questionnaires from scratch

A sample, ready-made questionnaire (as .doc) to use or adapt

A template for Excel for data capture, subset analysis and statistical tests

An Excel workbook providing normative data to put your results in context

The manual

The 80 page manual covers all the choices you will need to make and answers all the questions you may have. It includes

The answers to all these questions, and many more

How big a sample do we need?
How can I run a focus group?
What questions should we ask?
Should we have an odd or even number of options in a scale?
Should we put in some negative items?
How many questions can we include?
How can we design the questionnaire?
How can we gather and analyse the results?
What is a reasonable response rate to expect?
How do our results compare with other people’s?
What is a standard error, and why does it matter?
Is the difference between results from two different groups statistically significant?

Checklists

Possible objectives of the survey
Reasons to outsource parts of the project
Advantages of a web based survey
Disadvantages of a web based survey
Advantages of the Census approach
Reasons for reusing an existing questionnaire
Reasons to develop a new questionnaire
Possible survey topics
Features of an effective questionnaire
Possible classification systems
Maximising response rate
Possible publicity routes
Content of the Covering letter
Advantages of internal distribution (v home addresses)
Disadvantages of internal distribution

Sections covering

Information is Power
Plan the project
Methodology: Web or paper or both
Develop / agree a questionnaire
- Topic areas
- Running a focus group
- Writing the questionnaire
- Using the Items Bank as a topics checklist
- Using the Items Bank to draft a questionnaire
- Writing your own questionnaire items
- Answering frames
- Order (sequence) of the questions
- Comments
- Classifications
Maximising response rate
Distribute questionnaires
Gather responses; Capture data; Analyse results
- Using the Analysis.xlt template
Normative (Benchmarking) Comparisons
Take action

See the full contents list here. (.pdf)

You also receive:

These resources are provided as MS Word documents, templates or add-ins, or as MS Excel templates, or workbooks. They require MS Office 2003 or later.

Questions bank

An Employee Satisfaction Survey Questions Bank including 1,700 separate questions. You can pick a subject area and choose from a number of model questions you can use to measure how people feel about it. Add selected items to your list, then choose a different topic to search. Produces a list of your selected questions which you can copy and paste into your questionnaire.

Questionnaire design template

A template to use in MS Word to design a compact and professional questionnaire, with

Model introduction and response instructions sections
Provides neat layout, automatic question numbering, tick-boxes etc
Layout for demographic classifications (Gender, Length of service, Department etc.)
Make your questionnaire fit the required number of pages

Sample questionnaire

A sample ready-made Employee Satisfaction Survey questionnaire as an MS Word document for you to use or adapt

Questionnaire editing Add-in for Word

An add-in to add quick editing features for designing questionnaires in Word

Survey Analysis tool

A template comprising an easy-to-use survey data capture and analysis tool.

Define your survey
Key in the responses
Select subsets (separate groups of responses) based on any combination of demographics or question responses
Calculates percentages choosing each option, average response, standard deviation

Also includes a collection of simple statistical tools to help you answer the questions:

How big a sample do we need?
What is a standard error, and why does it matter?
Is the difference between two subset results statistically significant?

Benchmarking data

A normative table providing benchmarking data drawn from surveys we have managed, on 51 core Employee Satisfaction Survey items to allow you to put your results into context

All this for less than the cost of an hour of consultant support!

Only £65 (plus VAT if you are in the UK) gets you all the expertise you need and the resources to make the job easy.