Literature, Brochures and Articles about Surveys of Employee Engagement and Customer Satisfaction

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• Your Employee Satisfaction Survey
• Your Customer Satisfaction Survey
• Your Internal Customer Satisfaction Survey
• Your Management Feedback System (360° Appraisal, Upward Appraisal)

These comprehensive free how to books guide you through the whole project. There is no charge to download them, but we ask you to subscribe to our free monthly email newsletter. Register for free books here.

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To download a document, click the button for each one you want below. We suggest you then select "Save as" on the download dialog box and save the file on your computer. If your computer opens the file, you can still save it by clicking the save icon in Acrobat^® or Acrobat^® Reader^®.

• Our general brochure
• Why run an Employee Satisfaction Survey?
• Employee Satisfaction Survey; Do it Right
• Maximise Response Rate to your Employee Satisfaction Survey
• Prioritising interventions following an Employee Satisfaction Survey
• Debunking the Benchmarking Myth; the pitfalls of failing to compare like with like.
• Our reporting styles illustrated and explained
• Participating employer's manual for the QUANTIFY Open Employee Satisfaction Survey

360° Feedback systems

• Our off-the-shelf system questionnaire and reports illustrated
• Our off-the-shelf system procedure explained

Free Guide Books

• Your Employee Satisfaction Survey
• Your Client Satisfaction Survey
• Your Internal Client Satisfaction Survey
• Your 360° Feedback System

Training Events

• Outline of our new two-day event Employee Engagement: Why does it matter and what can we do about it?
• Outline of one-day seminar Writing Plain English; effective writing for reports, letters, memos etc
• Outline of one-day seminar Developing, Authoring and Designing Survey Questionnaires
• Outline of one-day seminar Getting facts out of figures; A beginner's practical guide to descriptive statistics

Overseas Clients

• Our International Services Brochure

All downloads are Adobe® Acrobat® portable document format (.pdf) files. You will need the Adobe Reader on your computer and you can download it free by clicking on the button here if you do not already have it.

To find out more about the Acrobat^® .pdf portable document format visit the PDF page on the Adobe^® site.