Client Testimonials - Employee and Customer Satisfaction Surveys

See also recommendations for David Lusty on Linked In

Julie Bacon

Corporate Hospitality Manager, MCC Lord's

Happy to recommend Quantify. As someone who has never had to conduct a survey before, I was reassured by the service given by Quantify and impressed by how well-managed the process was.

Simon McDermott Brown

Partner, The Quo Group

David has provided a great service to Quo in connection with our safety climate and culture surveys. Where the client organisation wants the work done on-line David sorts out the technology for us i.e. he does the web hosting, mails out the invitations to participate, handles the responses and reports them. This is all done with a minimum of fuss and the maximum of support along the way.

Jane Isaacs

Managing Partner, ATM Consulting Ltd

Working with Quantify has been a very positive experience. Technical competence combined with a flexible and creative approach re style and content. Our partnership with you has undoubtedly improved the service we have been able to offer to our end user. Many thanks.

Adrian Farley

Head of HR, Active Risk (formerly Strategic Thought Group plc)

Good step by step support. David has helped me to create and publish an employee survey from scratch. His support has always been thorough, relevant and timely. I would recommend David to any organisation embarking on Employee Surveys.

Karen Drury

Partner, fe3 consulting

Quantify is an excellent partner for us for work of this kind. Prompt, helpful, solutions focussed and, most importantly, wanting to give clients something they can use.

David is a helpful, expert consultant who provided me with a web survey for a multi-national client, complete with website and analysis. While I wrote the report myself, he was always on hand to help me interpret the results of the survey. My client was delighted. I will doubtless use his company again.

David Shufflebotham

Consultant - Strategic HR Projects Ashurst (International Law Firm)

David was responsive and interested in what we were trying to achieve. His advice was forthright and very useful.

Deborah Clifford

Organisational Development Manager, Isotron plc

The estimate for work to be carried out was spot on and the advice given on how to cluster the questions was enormously helpful.

Ashurst, International law firm

Ashurst

Your 'single point of contact' policy works very well. It has been refreshing and reassuring always to be able to reach you, and then to get such prompt responses both to revisions to the questionnaire before publication, and to requests for extra outputs after the survey closed.

Jay Charara BSc MSc
Occupational Psychologist, BPC Northern Ltd

Thank you for all your help with our recent reanalysis of our client's employee survey. When working to such tight deadlines, your quick response to our requests was very reassuring and the professional quality of the analysis you performed for us was impressive.

Sue Butt

Policy & Projects Officer, Chesham Town Council

With your help, this year’s residents’ survey achieved a much better response rate than the previous one and your analysis and reporting has been more comprehensive, too. I liked the way you kept me constantly in the picture throughout the project and I particularly appreciated your impressive attention to detail. I’m very pleased we chose Quantify, especially as your quotation was so much more competitive than any other we received.

Ralph Bancroft

Research Officer, Urban Living Directorate, Harrow Council

I want to thank you for all your help with our recent focus groups. Your advice beforehand was invaluable and contributed to their success. The work you carried out recruiting participants was done expeditiously and professionally. I am sure we will be making use of your services again.

Lesley Stalker & Simon Paterson

Partners, Robert James Partnership (Chartered Certified Accountants)

Many thanks for your efforts on our recent client survey. We chose Quantify for its fresh approach and emphasis on producing data which would prompt improvement. We were pleased with the instrument you developed for us and the administration all went smoothly. The progress reports while the survey was live kept us in touch as it happened and the clearly presented results highlight the areas where improvements will contribute the most. Look forward to working with you in the future.

Judith Chadwick
HR Manager, Isotron plc
From our first contact I found your service efficient. You provided practical advice even before we agreed to give you the work. The Employee Satisfaction Survey package was good value and very flexible, 2 areas which helped us in choosing you as our provider. We were very pleased with the look of the survey from our version and your advice was practical offering real solutions.

Maxine Bowles

Performance Manager, London Borough of Hillingdon

Jane Hendy
HR Specialist, Toyota Motor Manufacturing (UK) Ltd
Thank you for all your help with the opinion survey project, I really appreciated your commitment and delivering everything on or before time.

Malcolm Rappaport
Manager, Corporate Policy & Support Unit, London Borough of Harrow
Clearly I made a wise choice of provider. I'm most impressed (and from the personal aspect relieved) that you have managed to turn this mammoth exercise around so expeditiously. Many thanks for the excellent service. As you know, I would have no hesitation in recommending Quantify! to other local authorities.

Helen Foster
Human Resources Manager, Netscalibur UK
Excellent quick service. Very flexible in providing the results in the format required. Efficiently run operation and cost effective. Would recommend them to others.

Martin Eke
Assistant Director, South East Employers' Organisation for Local Authorities
Your one day seminar on authoring self-completion questionnaires has been well received each time we have included it in our schedule. Course evaluations indicate that delegates enjoy the day and find it an interesting and valuable learning experience.

Hugh Chapman
Human Resources Director, Royal Berkshire Ambulance NHS Trust
The employee satisfaction survey you developed for us is an important tool in the management of our people. It is good to see progress reports while the survey is active and your analysis of survey results is always promptly delivered and easy to read. Many thanks for a quality service at a reasonable price.

Anita Icke
Director, H2M Limited
I appreciate your swift response as always. The Adobe Acrobat reports and graphics are excellent, easy to find my way around and elegantly presented.

Rob Kenwrick
Senior Partner, The Bryher Partnership
Many thanks for a professional service promptly delivered with outputs presented in a very accessible manner. Highly recommended.

Gillian French
Director of Human Resources, Connaught plc
Excellent progress reports while the survey was live allowed us to target reminders in areas where response was thin. I was astonished to receive full analysis, including our bespoke graphical reports, on the same day we told you to close the survey to further responses. Service doesn't get any quicker than this.

Stuart Riggall
Director of Central Services, The Richmond Fellowship
The survey outputs are proving very valuable to us. I especially appreciated your help with the development and design of the questionnaire, your advice on all the administrative details and the way you helped us to get a good result within our modest budget - and then billed us less than you originally estimated.

Jonathan Palmer
Director of Human Resources, TQ Education and Training Ltd
The reports are well presented and very usable.  I am not one for false flattery, but I have to say that I am very impressed with the service you offer, especially when measured on a value for money basis.

Steve Wycherley
Personnel Department, Manufacturing Systems Portfolio Limited
I have been asked by various members of the MSPL Management Team to pass on thanks for your helpful advice and guidance regarding our recent Staff Opinion Survey. Both the format of the questionnaire and the speed of response were subjects for favourable comment from staff. Can I say how much I enjoyed working with you, and hope that we may perhaps be able to do so again in the future.