April 2008 Quantify launches an Employee Satisfaction Survey Research Kit
January 2008 Quantify launches web-based 360 degree Feedback systems (off the shelf)
November 2007 British Medical Journal seeks second opinion
September 2007 Gold award to Quantify Principal Consultant for 50 blood donations.
September 2007 Harrow Council consults about the Way Ahead
June 2007 Quantify Principal Consultant enrols as Blood Platelet Donor
April 2007 Identifying room for business and individual improvement
April 2007 Quantify illumines Cara Irish Housing Association’s room for improvement
April 2007 Quantify launches a bespoke 360° feedback system
April 2008 Quantify launches an Employee Satisfaction Survey Research Kit
HR research consultants Quantify have launched an Employee Satisfaction Survey Research Kit, containing everything needed to develop, administer and report an employee survey in-house.
“Many people have praised our website and our free guide, ‘Your Employee Satisfaction Survey’ but these are more about what needs to be done than showing you exactly how to do it,” explained David Lusty, Quantify’s Principal Consultant.
“We recognise that many people will prefer to run a survey for themselves, rather than involve consultants. So we’ve designed our new Employee Satisfaction Survey Research Kit (ESSRK) just for them.”
The ESSRK manual answers all the ‘how do I do that?’ questions which the ‘Your Employee Satisfaction Survey’ free guide leaves unanswered. The Research Kit manual comprises 80 pages and includes step-by-step instruction on:
- Running a focus group to inform the development of the questionnaire
- Writing the questionnaire
- Analysing the results
- Assessing the significance of any differences you find
- Making normative (benchmarking) comparisons
- Full instructions on using all the bundled tools
In addition, the ESSRK contains:
- An ‘Employee Satisfaction Survey Items (Questions) Bank’ including 1,700 separate questions, from which users can choose a subject area and see a number of model items (questions) that they can use to measure how people feel about it.
- A template to use, in MS Word, to design a compact and professional questionnaire.
- A sample, ready-made Employee Satisfaction Survey questionnaire for use or adaptation.
- An Excel template comprising an easy-to-use survey data capture and analysis tool.
- A collection of simple statistical tools to help users answer the questions:
- How big a sample do we need?
- What is a standard error - and why does it matter?
- Is the difference between two subset results statistically significant?
- A normative table providing data on 51 core Employee Satisfaction Survey items
The ESSRK is priced at £500 plus VAT. Full details of Quantify’s ESSRK are available at http://www.quantify.co.uk
End
Notes for Editors
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8704 1296/ 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
January 2008 Quantify launches web-based 360 degree Feedback systems
HR research consultants Quantify have launched two off-the-shelf 360 degree Feedback systems on the web.
These systems are:
• Senior Manager: Designed for a manager who manages a team of people who, themselves, manage teams of people.
• Front Line Manager: Designed for a manager who manages a team of people who don't manage others.
Each system allows users to specify the schedule of dates for the various project stages, along with the participants’ names and email addresses. It then handles the administration and reporting, with no further intervention from the participants or any project coordinator.
Quantify’s Principal Consultant, David Lusty, commented: “Quantify usually handles 360 degree feedback as a bespoke project for each client and makes the feedback reflect the client's competences framework for the roles involved.
“However, many of our clients have asked for generic 360 degree Feedback that they can start today without the delay, effort and expense of setting up a bespoke system. We’ve responded with two low-cost, off-the-shelf, 360 degree Feedback systems.
“And, as well as doing the processing and reporting for these new systems, Quantify offers Consultant Facilitated Feedback – face-to-face or via telephone - to help participants get the most out of the feedback,” Lusty added.
First used by the US army in the 1940s, ‘360-degree feedback’ is employee development feedback that comes from all around the employee. The feedback comes from subordinates, peers, and managers in the organisational hierarchy, as well as self-assessment and, in some cases, external sources such as customers and suppliers or other interested stakeholders.
It can be contrasted with upward feedback, where managers are given feedback by their staff, or a traditional performance appraisal, where the employees are reviewed only by their manager.
The results from 360-degree feedback are often used by the person receiving the feedback to plan their training and development. The results are also used by some organisations for making promotional or pay decisions, which is sometimes called ‘360 degree review’.
Lusty explained: “While the value of 360 degree Feedback is often seen in terms of individual development, aggregate reporting of all recipients' results can provide valuable data for the organisation as a whole. It enables leaders to:
• Take advantage of under-used personnel strengths to increase productivity,
• Avoid the trap of counting on skills that may be weak in the organisation,
• Apply human assets data to the valuation of the organisation,
• Make succession planning more accurate,
• Design more efficient coaching and training initiatives and
• Support the organisation in marketing the skills of its members.”
Quantify’s client list includes public sector organisations, including local authorities, as well as those in the private sector.
Full details of Quantify’s web-based 360 degree Feedback systems are available at http://www.quantify.co.uk/surveys/360OTS.php
End
Notes for Editors
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8704 1296/ 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
November 2007 British Medical Journal seeks second opinion
BMJ Group, one of the world’s most trusted providers of medical information for doctors, researchers, health care professionals and patients, has asked independent research consultants, Quantify, to conduct an Employee Satisfaction survey on its behalf this autumn. Based in London, where it employs some 250 staff, BMJ Group has a presence in the USA (BMJ Inc) and also has sales staff in Asia and Europe.
BMJ Group has changed radically over recent years. It has grown substantially and moved from a company publishing traditional products like journals to a modern, commercial portfolio business with not only journals, but also a suite of knowledge products, learning services and conferences. Leading the change have been the Group’s chief executive, Stella Dutton, and its Head of HR, Lisa Gibson.
“As part of our strategic planning process, our senior management team has spent time defining the organisational culture that we believe will underpin the extent to which we, as a business, are successful in achieving our strategic objectives” said Lisa. “Having done so, we think it’s a good time to seek feedback from our employees on a whole range of different areas relevant to our approach to people and our desired organisational culture”.
Quantify Principal Consultant, David Lusty, commented: “We are proud to be appointed to work with BMJ Group. The business does not have vast resources to devote to this project but we were happy to work with Lisa to agree a methodology which will provide BMJ Group with crucial information about how their people feel - but without breaking the bank!”
End
Notes for Editors
About BMJ Group
BMJ Group (http://group.bmj.com/) is a global medical publishing organisation and a wholly owned subsidiary of the British Medical Association. BMJ, (British Medical Journal) the Group's flagship journal, was founded in 1840 and is one of the world's leading general medical journals. We are proud of our heritage but also believe in looking forward.
As technology and the needs of the medical community have changed we have responded. Today we provide a wide range of journals, evidence-based medicine products, learning and career services, which combine to offer the medical community a comprehensive information support system that improves the decisions people make every day. Our advertising, sponsorship and licensing services provide our business partners with effective access to an influential audience.
Our reputation is defined by the trust that clinicians, researchers, health care workers and patients place in the information and services that we provide. By developing and nurturing new ideas, BMJ Group is changing the way in which medical information is made useful for doctors and patients.
Based in London, where it employs some 250 staff, BMJ Group has a presence in the USA (BMJ Inc) and also has sales staff in Asia and Europe.
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8704 1296/ 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
September 2007 Gold award to Quantify Principal Consultant for 50 blood donations.
To recognise his 50th blood donation on 13 September, David Lusty, Principal Consultant with survey research specialists Quantify, has been awarded the National Blood Service Gold award.
In June this year, David was asked to volunteer for a special programme of platelet donations and, after checking his platelet level, the Platelet Donor unit at Tooting enrolled him as a platelet donor. David sees this as being part of his organisation’s corporate social responsibility (CSR) policy.
“Quantify, conducts Employee Satisfaction Surveys, 360° Feedback and Customer Satisfaction Surveys - all designed to provide organisations with information about how people feel,” David explained. “So my participation as a blood donor is an appropriate feature of Quantify’s CSR policy.
“My 50th donation has come up much sooner than I had expected.” said David, who had given more than 40 ‘ordinary’ blood donations over the years before becoming a platelet donor.
“But, as a platelet donor, I can now donate once a month, instead of only three times a year - and I hadn’t realised that each platelet donation is counted as two donations. It’s only fair, I suppose, because donating platelets takes up to 90 minutes, instead of the ten minute limit for a ‘normal’ blood donation.”
Platelets are essential to stop bleeding and bruising.
They are tiny fragments of cells made in the bone marrow and released into the blood stream in the same way as red blood cells. If a blood vessel is damaged, platelets will become 'glued' together at the site of the damage to form a platelet plug.
Most platelet donations are given to patients who are unable to make enough platelets in their bone marrow – such as patients with leukaemia or other cancers may have too few platelets as the result of their disease or its treatment.
The platelet donation process separates the platelets from the blood and returns the rest to the donor, allowing more frequent visits.
You can enrol as a blood donor by walking into any blood donor session, or by calling the National Blood Service on 0845 7 711 711. Their web site is at http://www.blood.co.uk
Details of platelet donation are available at: http://www.blood.co.uk/pages/platelets.html
End
Notes for Editors
There is a picture available on request, of David Lusty, Principal Consultant with survey research specialists Quantify, having blood samples taken to assess his suitability as a blood platelet donor. To request this picture, contact Bob Little Press & PR (tel 01727 860405).
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8704 1296/ 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
September 2007 Harrow Council consults about the Way Ahead
Harrow Council is seeking residents’ views about its new Vision statement which sets out the Council’s 11 new corporate priorities. The consultation will be conducted among the 1,200 members of the Council’s Residents’ Panel, which is managed for the Council by independent research consultants, Quantify.
For nearly ten years, Harrow Council has maintained a representative panel of residents willing to join in consultation surveys and focus groups. This is a cost-effective way for the Council to keep in touch with local opinion on policies and satisfaction with services.
More than 500 new members have recently been recruited to bring the active size of the panel to over 1,200 and Quantify, which has managed the panel for the Council since its inception, has now been instructed to carry out the first survey among the new panel.
“The Panel is a group of people selected so that it represents the local population,” explained David Lusty, Quantify’s principal consultant. “The Council and its public sector partners - the local health authority and the police - are committed to listening to local people about the decisions that are made on their behalf.
“Panel members may be sent postal surveys or, perhaps, invited by mail or telephone to attend focus group meetings to give their views on Council services, health or policing matters. Over the years, the Residents’ Panel has proved itself to be a highly cost-effective way for the Council to keep in touch with public opinion on policies and satisfaction with services,” he added.
Quantify, which is bound by its professional Code of Conduct and treats all the information collected in the strictest confidence, recruits the panel and holds the data it generates. When they join, panel members provide personal information which allows Quantify to:
• ensure that the panel is representative,
• send some surveys only to people for whom they are relevant,
• summarise responses to see if different groups of people have different views.
“Of course, the panel is used only for research purposes by or on behalf of the Council or its public service partners,” Lusty explained. “Nobody receives commercial ‘junk mail’ as a result of joining the panel.
“If a member receives a survey in the mail or is invited to attend a meeting, there is no obligation to reply or to attend. S/he can always choose not to participate and no questions will be asked.”
Membership of the Residents’ Panel is open to any resident of the London Borough of Harrow over 18 - and a phone call to 08452 41 41 60 to request a registration form is all it takes to join.
End
Notes for Editors
About Harrow Council
The Council of the London Borough of Harrow is committed to:
• deliver high quality, cost effective services through a partnership with all stakeholders and the community in general
• govern within a framework of fairness, openness, integrity and accountability.
Harrow's corporate priorities are
1. Increasing levels of customer satisfaction
2. Working with our partners to reduce crime and the fear of crime
3. Improving the performance of our environmental services and promoting recycling
4. Promoting policies that retain Harrow’s suburban character
5. Improving care for adults and children who most need our help
6. Expanding participation opportunities for Harrow’s young people
7. Continuing improvement in schools to make education in Harrow even better
8. Increasing opportunities for participation in sports and culture
9. Regenerating the town centre, improve district centres and promote new businesses
10. Building on our existing strong and cohesive community
11. Improving the way we work and provide value for money
Harrow Council is the largest employer in the borough of Harrow, employing over 6,000 people. The Council also comprises 63 councillors, who are elected every four years.
A Residents Panel consisting of some 1,200 local people represents the Borough’s diverse community. The Panel helps to provide the Council with a clear picture of the effectiveness of local services. For further information on the Partnership Initiative, please contact 08452 41 41 60 or 020 8420 9637.
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8704 1296/ 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
Quantify Principal Consultant enrols as Blood Platelet Donor
As part of his organisation’s corporate social responsibility (CSR) policy, David Lusty, Principal Consultant with survey research specialists Quantify has enrolled as a blood platelet donor.
After giving 40 ‘ordinary’ blood donations over the years, David was recently asked to volunteer for a special programme of platelet donations and, after checking his platelet level, the Platelet Donor unit at Tooting has enrolled him as a platelet donor.
Platelets are essential to stop bleeding and bruising.
They are tiny fragments of cells made in the bone marrow and released into the blood stream in the same way as red blood cells. If a blood vessel is damaged, platelets will become 'glued' together at the site of the damage to form a platelet plug.
Most platelet donations are given to patients who are unable to make enough platelets in their bone marrow. For example, patients with leukaemia or other cancers may have too few platelets as the result of their disease or treatment.
As a platelet donor, David will be giving platelets once a month, instead of the ‘regular’ blood donor pattern of three donations a year. This is because the platelet donation process separates the platelets from the blood and returns the rest to the donor, allowing more frequent visits.
Each donation will take up to 90 minutes instead of the ten minutes for a regular donation.
Since David’s organisation, Quantify, conducts Employee Satisfaction Surveys, 360° Feedback and Customer Satisfaction Surveys - all designed to provide organisations with information about how people feel – he believes that it is an appropriate expression of Quantify’s social responsibility that its Principal Consultant should be contributing to societ in this way.
“I was given a silver award for 25 donations a few years ago.” said David. “At this rate, I shall be getting the gold award for 50 donations sooner than I had thought. All I need now is an anorak to wear it on!”
You can enrol as a blood donor by walking into any blood donor session, or by calling the National Blood Service on 0845 7 711 711. Their web site is at http://www.blood.co.uk
Details of platelet donation are available at: http://www.blood.co.uk/pages/platelets.html
End
Notes for Editors
Accompanying picture: Pictured having blood samples taken to assess his suitability as a blood platelet donor is David Lusty, Principal Consultant with survey research specialists Quantify.
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8876 8680 / 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
April 2007 Quantify’s unique presentation of employee survey results helps prevent a waste of resources
The results of an Employee Satisfaction Survey can reveal important differences of opinion between different departments, locations, grades, age groups and so on within an organisation. Employers need to look for differences to identify areas for initiatives to address these issues and improve corporate performance.
“But what if the difference is only sampling variation?” asked David Lusty, principal consultant of the organisational research specialist, Quantify.
“Management should only act when a difference is statistically significant,” said Lusty, who has some 17 years experience in devising and conducting organisation surveys – and more years as a user of their results.
This has prompted Lusty, through Quantify, to announce a new version of its subset tabulation report. This is the report which results from an Employee Satisfaction Survey and provides the key information that employers need.
“Presenting survey results in a table with a column for each department and so on is a long-established way of showing up differences of opinion,” Lusty explained.
“The Quantify report goes one step further by flagging - in a matrix below each row in the report - which differences are significant. That makes it easy for the managerial eye to see which issues should be considered as possible drivers for change initiatives, and which should not.
“We know that clients don’t want to be blinded with lots of statistical mumbo-jumbo,” he added, “but it is important that we should not encourage them to invest in trying to improve an apparent problem which, in reality, is merely the product of the sampling process that every survey involves. Our new tabulation report provides significance markers for individual questions and for cluster averages - where several questions are aggregated into an overall metric for one aspect or another of people’s experience at work.”
Quantify believes that this approach will help to prevent managerial misunderstandings about organisation surveys and so avoid any waste of an organisation’s resources in addressing issues that have no significant bearing on achieving organisational goals.
end
Notes for Editors
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8876 8680 / 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
April 2007 Identifying room for business and individual improvement
Organisational research specialist Quantify has sounded a note of caution to firms that, having received the results of an Employee Satisfaction Survey, must decide what to do as a result of the survey’s findings.
“When you conduct an Employee Satisfaction Survey or Customer Satisfaction Survey, the volume of data generated can be overwhelming,” explained David Lusty, Principal Consultant at Quantify, who has some 17 years experience in devising and conducting these surveys – and more years as a user of their results.
“There are often so many points where improvement is possible, it is hard to know where to begin,” he said.
Consequently, Quantify has introduced a new Priority for Action (PFA) approach to the reporting of survey results. It claims that the PFA approach helps clients to identify the improvements which will provide the best payback.
Lusty commented: “If a particular feature of what you do isn’t important to employees or clients, there isn’t much to be gained by improving it - even if people think you currently do it very badly. The areas to work on are those which are both important to people and where they find your current performance disappointing.”
The Quantify PFA system combines satisfaction ratings and importance ratings to provide striking evidence of the areas which will provide the best return on your investment in improvement. According to Lusty, Quantify’s PFA approach is helping many of its larger clients in the public and private sectors to decide on human resources development strategies that are contributing directly – and swiftly – to achieving these organisations’ targets and business goals.
end
Notes for Editors
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8876 8680 / 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
April 2007 Quantify illumines Cara Irish Housing Association’s room for improvement
Cara, the national Irish provider of social housing and the one of five Irish housing associations in England, has received some highly valuable information about its performance – from its own employees.
Cara’s 2007 Employee Satisfaction Survey – completed in February - was managed, for the first time, by organisational research specialist Quantify. Now that the results have been analysed, Cara has discovered some highly enlightening as well as encouraging results.
Cara’s head of human resources, Patrick Walsh, said: “This survey was more comprehensive than any we have conducted before. It has exposed some communications issues that we will be addressing but, generally, we were pleased with the results of the survey.”
Quantify’s principal consultant, David Lusty, commented: “In almost every Employee Satisfaction Survey we conduct, employees are asking for more and better communication.
“The harder organisations appear to work at providing better communications, the more employees demand - so it seems you can almost never do enough to keep internal communications operating efficiently and effectively.
“Nonetheless, we’re delighted to have been able to throw some light on important issues that will enable Cara to not only improve its performance as an employer but also offer its customers and clients a more effective, efficient and customer-friendly service.”
Cara, founded 23 years ago and whose name means ‘friend’ in Irish, operates at a national level and contributes to the wider housing movement by supporting research, campaigning and policy development to ensure that ethnic minority issues remain high on the housing agenda.
Its core activity is to provide affordable housing and support primarily for Irish people. It manages nearly 400 homes in nine London boroughs as well as in Luton, Birmingham, Leicester and Coventry.
“Compared with the size of our ‘average’ client, Cara is a relatively small employer but, from the results of the Employee Satisfaction Survey, it would appear to be a well-run organisation and a good employer,” said Quantify’s Lusty.
End
Notes for Editors
About Cara
Cara is the national Irish provider of social housing and one of five Irish housing associations in England. Its core activity is to provide affordable housing and support primarily for Irish people. It manages nearly 400 homes in nine London boroughs as well as in Luton, Birmingham, Leicester and Coventry.
‘Cara’ means ‘friend’ in Irish. The Association was established in 1984 by the Irish community in London. Today it operates at a national level and contributes to the wider housing movement by supporting research, campaigning and policy development thus ensuring that ethnic minority issues remain high on the housing agenda.
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8876 8680 / 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
April 2007 Quantify launches a bespoke 360° feedback system
Organisational research specialist Quantify has launched a new approach to identifying and analysing 360° feedback.
Unlike a generic 360° feedback system, Quantify’s approach provides feedback relating a particular manager’s behaviours directly to her/his employer’s own competencies framework. This, then, provides guidance towards development activities which will help the participant to meet any of those competencies in which s/he is lacking.
Based on clients’ own competencies framework, Quantify’s feedback questionnaire can be administered either online or as a paper questionnaire. However, initial indications are that most people prefer to complete this questionnaire on the web.
The system allows a participant’s manager, their peers, those reporting directly to her/him and clients to give anonymous feedback about the participant’s behaviour.
This generates easy-to-read graphical reports which relate the participating managers’ self-assessment to the feedback from others. It also presents the results according to the client’s competencies definitions.
Quantify’s principal consultant, David Lusty, explained: “Given the client’s competencies framework, we can create a highly relevant questionnaire and deploy it on the web in a matter of days.
“Then all we need is a list of participating managers with their email addresses.
“We email them, inviting them to visit our website to name the people whose feedback they would like to secure. Then we email the people they name.
“Everyone gets a unique respondent key in a link in an email.
“We send reminders to everyone; progress reports to the participants and, finally, a report which is easy to read and simple to understand,” he added.
Quantify’s client list includes public sector organisations, including local authorities, as well as those in the private sector.
End
Notes for Editors
About Quantify! Ltd
Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.
Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:
• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.
Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.
Further information from:
David Lusty, Quantify! Ltd: 020 8876 8680 / 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
