As the economy recovers, your organisation's prospects depend on how it feels to be one of your employees or customers. With clients watching every penny and employees feeling insecure, you need to manage their feelings to keep them on your side.
If you don't measure it, you can't manage it so you need Hard Facts about how people FEEL.
Spending cuts?
Don’t cut out consultants: cut costs by switching your survey research to Quantify.
Quantify is a small business, with small overheads. We don’t employ a string of consultants to cover every eventuality – we maintain a network of associates with skills as wide-ranging as any consultancy could wish for, and we deploy them (and pay them) only when needed. Low overheads keep our fees low so we usually deliver a very similar outcome for a fraction of the fee a big name consultancy would charge.
Instruct us
Instruct us to work with you to design and operate surveys to measure how people feel. You may want help with your employee satisfaction survey (including commitment or engagement), customer satisfaction survey, internal customer satisfaction survey, and 360° Feedback or 360° Appraisal systems. You can have any of these on paper or as a web survey, or both at the same time.
Then we'll help you integrate these people metrics into your management information system and manage the change the data suggest.
- You get clear, authoritative data in concise numerical reports and any written responses summarised thematically and by frequency of mention of each suggestion, complaint or compliment.
- You get support translating the new management information into change initiatives which will put your organisation ahead of the competition.
You will be in good company. Founded in 1990, we work with private and public sector clients in the UK including a number of household names and several London Boroughs. We also handle international projects for UK clients.
To find out more about our approach to your employee satisfaction survey, customer satisfaction survey, internal customer satisfaction survey or 360° Feedback (also known as 360° appraisal or multi-source management feedback) and how we would run your web survey, please explore the survey and resource areas. We also invite you to visit our web survey tour and register for your choice of our FREE "How To Books" (see links above right).
If you would like to talk over your project, there is no fee for an initial discussion. We'll listen carefully to what you want to do, advise you, suggest how we might help, and estimate our fee for any services you require. If you decide not to go ahead we won't nag you forever more to change your mind. Please contact us without obligation.
