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Employee and Customer Satisfaction Surveys, Employee Engagement Surveys, 360
Degree Feedback Systems
Your organisation's chances of prospering from the recovery of the economy depend on how it feels to be one of your employees or customers.
Your Clients
Your clients and customers are watching every penny so will
be looking for excellent service and hoping to pay less for it. To
retain their business, you need to make sure you are meeting or
exceeding their expectations - giving them nice surprises, not nasty
ones.
Outputs from a customer satisfaction survey will highlight the aspects most in
need of attention.
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Your Employees
Just when you need them to perform at their best to please clients, employees may
be feeling insecure, unloved and exploited. Especially if you have had to
introduce a recruitment freeze or redundancies, how do those who remain feel
about life? It is up to you to make them feel like putting themselves out for
you.
Outputs from an employee satisfaction survey will help you target initiatives
cost-effectively.
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You need to manage the feelings of Clients and Employees to
keep them all on your side. And if you don't measure it, you can't
manage it so you need Hard Facts about how people FEEL.
Get
the facts by conducting an employee satisfaction survey or a customer
satisfaction survey, or both. Use 360° Feedback to help managers understand
how their management behaviours are perceived by others.
Your managers
You need your managers to be as effective as possible. They are keen to develop
their management skills and knowledge but they may not be sure which aspects to
concentrate on. It would be very helpful for them to have some frank feedback
from the various people they interact with at work.
That's exactly what they'll get from a 360° Feedback system which allows their
colleagues anonymously to rate their behaviour on a range of issues crucial to
their effectiveness.
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Grappling with Spending cuts?
Don’t cut out consultants: cut costs by switching your survey
research to Quantify. An external destination for informants to return
questionnaires to improves response rate and the honesty of the
responses. So it pays to use a consultant for at least some of the
project.
Quantify is a small business, with small overheads. We don’t employ a string of
consultants to cover every eventuality. We maintain a network of associates with
skills as wide-ranging as any consultancy could wish for, and we deploy them (so
you only pay for them) when needed. Low overheads keep our fees low so we
usually deliver a very similar outcome for a fraction of the fee a big name
consultancy would charge.
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Instruct us
Instruct us to work with you to design and operate surveys to
measure how people feel. You may want help with your employee satisfaction survey (including commitment or engagement),
customer satisfaction survey,
internal customer satisfaction survey, and
360° Feedback or 360° Appraisal systems. You can have any of these on paper or as a web survey, or both at the same time.
If you are based outside the United Kingdom, please read our
Quantify International Consultancy brochure.
Then we'll help you integrate these people metrics into your
management information system and manage the change the data suggest.
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When you instruct Quantify
- You get clear, authoritative data in concise numerical
reports and any written responses summarised thematically and by frequency of mention of each suggestion, complaint or compliment.
- You get support translating the new management information into
change initiatives which will put your organisation ahead of the
competition.
More reasons to instruct Quantify
You will be in good company. Founded in 1990, we work with private and public sector clients in the UK including a number of household names and several
London Boroughs. We also handle international projects for UK clients.
To find out more about our approach to your employee
satisfaction survey, customer satisfaction survey, internal customer
satisfaction survey or 360° Feedback (also known as 360° appraisal
or multi-source management feedback) and how we would run your web
survey, please explore the survey and resource areas. We also invite you
to visit our Web survey tour and register for your choice of our FREE
"How To Books".
If you would like to talk over your project, there is no fee for an
initial discussion. We'll listen carefully to what you want to do,
advise you, suggest how we might help, and estimate our fee for any
services you require. If you decide not to go ahead we won't nag you
forever more to change your mind. Please
contact us without obligation.
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